SHIPPING POLICY


ORDER PROCESSING TIME

Once an order has been placed, it usually takes up to 1-2 business days for the order processing, packing and shipping. All orders are shipped from Lunatik Distribution Center (CN) by regular post (standard) or reputed couriers (express) unless otherwise specified. The Center provides fulfillment services to 190 countries, shipping daily from our state of the art warehouses. No orders are processed or shipped on Saturdays, Sundays and Public holidays.

STANDARD SHIPPING

We use reliable postal services for flat rate standard shipping throughout the globe. For many major countries we use ePacket services, which assure a faster delivery time of anywhere from 5-15 business days. All orders use flat rate shipping with duties and taxes excluded for complete door-to-door service. Delivery time does not include customs clearance time.

EXPRESS SHIPPING

We use reputed courier services like FedEx, DHL, Aramex, EMS, TNT, etc. for flat rate express shipping option. The usual delivery time to most countries is 3-6 business days. Delivery time does not include customs clearance time.

PRE ORDERS

We won’t ship a product until it lives up to our impeccable quality standards that LUNATIK is known for, even if that means possible and unexpected delays with manufacturing and reliability/drop testing. Like all of our work, our focus is about making a precision product, not necessarily about taking the fastest route to market. To our loyal LUNATIK fans, we vow to deliver you the best product we possibly can and work tirelessly to deliver the product as soon as possible.

Orders that include pre-ordered products ship only after ALL items are available. For immediate shipping, order currently available products separately from pre-orders.

BACK ORDERS

If one or more of the items in your order is out of stock, your order will not ship until all items are available. Once your order ships, you will receive tracking information shortly thereafter.

CUSTOMS, DUTIES & TAXES

Depending upon your country, you may be charged for additional imports duties, taxes or other customs related charges. The customer is solely responsible for paying these local taxes/duty/etc, if any. However, we try to take care of it (for the customer) by mentioning minimum possible amount on the parcel, which should help the parcel to easily clear customs and without any duty/taxes.

INSURANCE

Please be aware that Standard Shipping does not guarantee delivery time. If you choose this method, Lunatik will not be able to refund, reimburse or resend packages that are delayed, lost or damaged. You assume full responsibility for your shipment once it leaves our facility. As much as our products love extreme weather condition, unfortunately shipping companies do not, we are unable to control shipping times especially during festive seasons.

Shipping through the standard shipping option does not include any insurance. We are not responsible for any loss, theft, or other type of damage caused to the parcel during the transport.

PACKING

For international orders, we do not include the retail packing box. This helps us to cut unnecessary costs on shipping. Instead the product is carefully packed in a corrugated shipping box or bubble gift envelope with ample bubble wrap to avoid damage during transit.

FAILED DELIVERY

If for any reason you fail to receive your parcel on time, or not present at the given delivery address, we will not be responsible and no refund request will be accepted. Make sure that you fill the address correctly, we will not be responsible for incorrect address delivery.

CHRISTMAS HOLIDAYS

Each year we take a few breaks to rejuvenate our mind and body, or to spend time with our friends and families living far from our work places. Out of all, we take a deserving Christmas break from 23rd Dec to 1st Jan. Hence all orders placed around this time are shipped on 2nd-3rd Jan.