All Lunatik products come with 1-Year Limited Warranty.
Lunatik products are made with care and covered for one year against manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase of the product through an authorized Lunatik seller. Lunatik does not warrant, and is not responsible for any smartphone or other device made by any manufacturer other than Lunatik. If a defect arises in the materials or workmanship warranted by Lunatik, Lunatik will replace that unit or part as long as it falls within the warranty constraints. Lunatik reserves the right to charge a shipping and handling fee in connection with the fulfillment of any valid claim. This Limited Warranty does not cover cosmetic wears, discoloring or other flaws due to normal use, accidents, improper use or modification to the product, which renders this warranty null and void. Products that have been altered or modified are not covered. Products used on YouTube (videos, reviews, tests, etc.) are not covered.
To claim the warranty, customer will need to furnish the Invoice as ‘proof of purchase’. Customer may be asked to provide photo(s) and video(s) as proof that will help in faster resolution. Failing to provide any of these (if requested) will result in closure of claim.
CUSTOMER INDUCED DAMAGE UNIT: If any defect in the Product or part were caused by misuse, neglect, accident, abuse, improper repair, alteration or modification by customer, or any act in violation of the original selling conditions of the Product by Lunatik, such Product is a customer induced damage unit. Since the warranty has been voided by customer’s actions, the replacement / warranty cannot apply.
DELAYED RETURN: If customer fails to return the defective unit within thirty (30) business days from the day of accepting the claim will result in cancellation of the claim.
MISSING COMPONENTS: If customer fails to return the complete unit to Lunatik, customer will be notified to ship the missing parts at customer’s cost within ten (10) business days. A failure to do so will permit Lunatik to cancel the claim.
WARRANTY CLAIM PROCESS: To make a warranty claim, visit https://www.lunatikcase.com/lunatik-warranty-claim/
NOTE: Products purchased only on official Lunatik website or from our affiliate / authorized seller will be eligible for warranty. Original Lunatik® products are currently available only through Lunatik and Groot websites only.
BEWARE: We do not sell or supply Lunatik® products to other sellers. All products with Lunatik branding sold on websites like Amazon, Flipkart, BestBuy, ebay, Lazada, Aliexpress, etc. are counterfeit copies. These are cheaply built fake/copy made with low-end materials, that cannot protect your expensive device when it needs real protection.
We will not be responsible for warranty or any type of claims for a counterfeit copy of Lunatik® product(s).